Refund policy

Returns & Exchanges

• For non-sale items:
  

• You may request an exchange (different size) or a store credit within 14 days of receiving your order.
  

• Store credits are valid for 3 months and cannot be extended once expired.
  

• Refunds are not provided.

• Sale items are final sale and not eligible for return or exchange.
  

Return Conditions

To be accepted, returns must meet the following criteria:

• Items must be in the same condition as shipped: unused, unwashed, undamaged, and in saleable condition.
  

• Tags, packaging, and accessories must be intact.
  

• Items must not show signs of wear: no stains, odour, perfume, scratches, or damage.
  

• If purchased as a set, the complete set must be returned.
  

• Products altered outside of vendor defects will not be accepted.
  

• Returns not meeting these conditions will be declined.
  

---

Cancellations & Refunds

• In rare cases, an item may go out of stock even after purchase. If so, you will receive a full refund to your original payment method (allow 5–10 business days to reflect) or by check to your shipping address.
  

• All orders are subject to review by our security team and may be cancelled at VIRA’s discretion.

✨ Thank you for shopping with VIRA. We appreciate your trust and can’t wait for you to enjoy your pieces.